1. Introduction
Welcome to Finigenie, a platform that manages vendor payment solutions and payment transfers for companies in Dubai, UAE. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

2. Definitions
- “Platform” refers to Finigenie and its services.
- “User” refers to any individual or company using the Platform.
- “Vendor” refers to third-party suppliers or service providers that the User pays through the Platform.
- “Service” refers to the vendor payment solutions and payment transfer services provided by Finigenie.
- “Agreement” refers to these terms and conditions.

3. User Obligations
- Users must provide accurate and up-to-date information when registering on the Platform.
- Users are responsible for maintaining the confidentiality of their account information and passwords.
- Users must comply with all applicable laws and regulations while using the Platform.
- Users must immediately notify Finigenie of any unauthorized use of their account or security breach.

4. Services
- Finigenie provides a secure platform for managing vendor payments and transferring payments to vendors.
- The Platform supports various payment methods, including bank transfers and online payment gateways.
- Finigenie ensures timely and accurate processing of payments.
- Users may access transaction history and reports through their accounts on the Platform. 5. Fees and Charges
- Users agree to pay the fees associated with the services as outlined in the pricing schedule on the Platform.
- All fees are non-refundable unless otherwise stated.
- Finigenie reserves the right to change the fees at any time, with prior notice to Users.
- Any applicable taxes and duties are the responsibility of the User.

6. Payment Processing
- Payments processed through the Platform are subject to banking and financial regulations.
- Finigenie is not responsible for any delays or errors caused by the banking system or payment gateways.
- Users must ensure sufficient funds are available in their accounts to cover the payments.
- Finigenie may set transaction limits and may require additional verification for certain transactions.

7. Security
- Finigenie implements industry-standard security measures to protect Users' data and transactions.
- Users must use secure internet connections when accessing the Platform.
- Finigenie is not liable for any loss or damage resulting from unauthorized access to User accounts due to User negligence.

8. Dispute Resolution
- In case of any disputes between Users and Vendors, Finigenie will provide mediation services to resolve the issues.
- Any unresolved disputes will be subject to arbitration as per the laws of Dubai, UAE.
- Users agree to attempt to resolve disputes informally before initiating arbitration.

9. Liability
- Finigenie will not be liable for any indirect, incidental, or consequential damages arising from the use of the Platform.
- Finigenie’s total liability for any claims related to the services will not exceed the total fees paid by the User in the past six months.
- Finigenie is not responsible for any losses due to third-party payment processors or banking institutions.

10. Confidentiality
- Finigenie respects the confidentiality of Users' information and implements appropriate measures to protect it.
- Users agree not to disclose any confidential information obtained from the Platform to third parties.
- Finigenie will not disclose User information to third parties except as required by law or with User consent.

11. Data Privacy
- Users consent to the collection and use of their personal data in accordance with Finigenie's Privacy Policy.
- Users have the right to access and correct their personal data held by Finigenie. - Finigenie may use cookies and similar technologies to enhance User experience on the Platform.

12. Intellectual Property
- All content and materials on the Platform, including but not limited to text, graphics, logos, and software, are the property of Finigenie or its licensors and are protected by intellectual property laws.
- Users may not reproduce, distribute, or create derivative works from any content on the Platform without prior written consent from Finigenie.

13. Termination
- Users can terminate their accounts at any time by notifying Finigenie.
- Finigenie reserves the right to terminate or suspend a User’s account for any violations of these terms and conditions.
- Upon termination, Users must cease all use of the Platform and any outstanding fees become immediately due and payable.

14. Governing Law
- These terms and conditions are governed by the laws of Dubai, UAE.
- Any legal proceedings related to the Platform must be filed in the courts of Dubai, UAE.

15. Amendments
- Finigenie reserves the right to amend these terms and conditions at any time.
- Users will be notified of any changes through the Platform or via email.
- Continued use of the Platform after amendments signifies acceptance of the updated terms.

16. Third-Party Services
- The Platform may contain links to third-party websites or services that are not owned or controlled by Finigenie.
- Finigenie is not responsible for the content, privacy policies, or practices of any third-party websites or services.

17. Force Majeure
- Finigenie is not liable for any failure or delay in performing its obligations under this Agreement due to causes beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, labor disputes, or governmental actions.

18. Indemnification
- Users agree to indemnify and hold harmless Finigenie, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses arising from the User’s use of the Platform or violation of these terms and conditions.

19. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at:
- Email: support@finigenie.ae
- Phone: +971501054399

By using the Finigenie platform, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.